How We Protect Your Information

LayerPets respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect customer information when you visit our website, place an order, or contact our support team.

Information We Collect

We may collect personal information when you interact with our website, including:

• Contact Details: Name, email address, phone number, billing address, and shipping address.
• Order Information: Products purchased, order history, payment status, delivery details, and return or refund requests.
• Website Usage Data: Pages visited, browser type, device information, IP address, and general website activity.
• Customer Support Details: Messages, inquiries, feedback, and information shared when contacting our support team.

How We Use Your Information

LayerPets may use customer information to:

• Process and manage orders.
• Arrange shipping and delivery.
• Provide customer support.
• Respond to product, order, shipping, return, or refund inquiries.
• Improve our website, products, services, and shopping experience.
• Send order confirmations, shipping updates, and important service-related messages.
• Help prevent fraud, misuse, unauthorized activity, or security issues.

Payments & Security

Payment information is processed through secure third-party payment providers. LayerPets does not store full payment card details on our website. We use reasonable security measures to help protect customer information from unauthorized access, misuse, loss, or disclosure.

Cookies & Tracking

Our website may use cookies or similar technologies to improve website performance, remember preferences, analyze traffic, and support a better shopping experience. Customers may adjust cookie settings through their browser where available.

Sharing Information

LayerPets may share necessary customer information with trusted service providers that help operate our store, including payment processors, shipping carriers, website service providers, analytics tools, and customer support systems.

We do not sell customer personal information. Information may also be shared when required by law, legal process, fraud prevention, or to protect the rights and safety of LayerPets, customers, or others.

Email Communications

Customers may receive order confirmations, shipping updates, support responses, and other service-related messages. Promotional emails, if offered, may include an unsubscribe option where applicable.

Data Retention

We retain customer information only as long as necessary for order management, customer support, business records, legal compliance, fraud prevention, and operational purposes.

Customer Rights

Customers may contact LayerPets to request access, correction, or deletion of personal information, where applicable by law. Certain records may need to be retained for legal, tax, security, or business purposes.

Third-Party Links

Our website may contain links to third-party websites or services. LayerPets is not responsible for the privacy practices, content, or policies of third-party websites.

Children's Privacy

LayerPets does not knowingly collect personal information from children. Our website and products are intended for general pet supply shopping by adults or individuals with appropriate permission.

Policy Updates

LayerPets may update this Privacy Policy from time to time to reflect operational, legal, or service-related changes. Updated versions may be posted on our website with the latest effective date.

Contact Information

For questions about this Privacy Policy or how your information is handled, please contact us:

LayerPets
1222 Birch Street, El Paso, TX 79927
Email: support@layerpets.com