How We Protect Your Information

LayerPets respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect customer information when you visit our website, purchase pet care digital resources, or contact our support team.

Information We Collect

We may collect personal information when you interact with our website, including:

Contact Details: Name, email address, phone number, and billing information.

Order Information: Purchased pet care digital resources, order history, payment status, and refund requests.

Website Usage Data: Pages visited, browser type, device information, IP address, and general website activity.

Customer Support Details: Messages, inquiries, feedback, and information shared when contacting our support team.

How We Use Your Information

LayerPets may use customer information to:

• Process and manage digital purchases.
• Provide access to purchased pet care resources and downloads.
• Provide customer support.
• Respond to product, account, or order inquiries.
• Improve our website, digital resources, services, and user experience.
• Send purchase confirmations, download instructions, and important service-related messages.
• Help prevent fraud, misuse, unauthorized activity, or security issues.

Payments & Security

Payment information is processed through secure third-party payment providers. LayerPets does not store full payment card details on our website. We use reasonable security measures to help protect customer information from unauthorized access, misuse, loss, or disclosure.

Cookies & Tracking

Our website may use cookies or similar technologies to improve website performance, remember preferences, analyze traffic, and provide a better browsing experience.

Sharing Information

LayerPets may share necessary customer information with trusted service providers that help operate our website, including payment processors, email service providers, analytics platforms, and customer support tools.

We do not sell customer personal information. Information may also be shared when required by law, legal process, fraud prevention, or to protect the rights and safety of LayerPets, our customers, or others.

Email Communications

Customers may receive purchase confirmations, download instructions, support responses, and other service-related messages. Promotional emails, if offered, may include an unsubscribe option where applicable.

Data Retention

We retain customer information only as long as necessary for order management, customer support, business records, legal compliance, fraud prevention, and operational purposes.

Customer Rights

Customers may contact LayerPets to request access to, correction of, or deletion of their personal information where applicable by law.

Third-Party Links

Our website may contain links to third-party websites or services. LayerPets is not responsible for the privacy practices, content, or policies of third-party websites.

Children’s Privacy

LayerPets does not knowingly collect personal information from children. Our website and pet care digital resources are intended for general audiences.

Policy Updates

LayerPets may update this Privacy Policy from time to time to reflect operational, legal, or service-related changes. Updated versions may be posted on our website.

Contact Information

For questions about this Privacy Policy or how your information is handled, please contact us:

LayerPets
1222 Birch Street, El Paso, TX 79927
Email: support@layerpets.com