Clear Details on Orders, Delivery & Returns

LayerPets is committed to providing a smooth, reliable, and transparent shopping experience. This Shipping & Refund Policy explains how orders, deliveries, returns, exchanges, and eligible refunds are handled through our store.

Order Processing

• Processing Timeline: Orders are typically processed within 24–48 business hours after successful payment confirmation.
• High-Demand Periods: Processing times may vary during promotions, holidays, seasonal sales, or periods of high order volume.
• Order Updates: Customers may receive order confirmation and shipping updates once an order has been prepared and dispatched.

Shipping Information

• Delivery Estimates: Shipping times may vary depending on the destination, carrier availability, product availability, and operational conditions.
• Estimated Timelines: Delivery timelines shown at checkout or shared through order updates are estimates and are not guaranteed.
• Shipping Partners: LayerPets works with trusted shipping providers to help deliver pet supplies safely and efficiently.

Tracking Orders

• Tracking Details: Tracking information may be provided once an order has shipped, depending on the shipping method and carrier.
• Customer Responsibility: Customers are responsible for monitoring shipment updates using the tracking details provided where available.
• Address Accuracy: Customers must provide complete and accurate shipping information at checkout. LayerPets is not responsible for delivery issues caused by incorrect or incomplete addresses.

Delays & Delivery Issues

Shipping may be delayed due to carrier disruptions, weather, holidays, customs processes, high order volume, or circumstances outside our control. While we aim to support customers with delivery concerns, LayerPets is not responsible for delays caused by external shipping carriers or unforeseen events.

Returns & Exchanges

Eligible products may qualify for return or exchange within the allowed return period if they meet the required conditions.

To qualify, returned items should generally be:

• Unused and in original condition.
• Returned with original packaging where applicable.
• Free from damage, stains, pet hair, odor, washing, modification, or signs of misuse.
• Accompanied by order details or proof of purchase.

Non-Returnable Items

Certain products may not qualify for return due to hygiene, safety, or product-condition reasons. These may include:

• Used grooming products.
• Opened hygiene-related pet care items.
• Items damaged by pets after delivery.
• Products showing signs of wear, washing, misuse, or alteration.
• Clearance, final sale, or promotional items where marked non-returnable.

Refund Eligibility

• Approved Refunds: Approved refunds are processed back to the original payment method within a reasonable processing timeframe.
• Processing Time: Refund timing may vary depending on the payment provider, bank, or financial institution.
• Non-Refundable Charges: Shipping costs, processing fees, and certain promotional or final sale items may be non-refundable where applicable.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact LayerPets as soon as possible with your order details and clear photos of the item, packaging, and issue. Our team will review the request and help with the next steps.

Order Cancellations

Order cancellation requests may only be accepted before order processing or shipment begins. Once an order has been processed or shipped, cancellation may no longer be possible.

Policy Updates

LayerPets reserves the right to update this Shipping & Refund Policy at any time to reflect operational, legal, or service-related changes.

Need Assistance?

For shipping, return, exchange, or refund questions, please contact us:

LayerPets
1222 Birch Street, El Paso, TX 79927
Email: support@layerpets.com